• 2011-03-10 14:00:00

    Additional storage for Google Apps users

    I have been using Google Apps for a number of years now and I have gotten so used to it that I cannot fathom any other way of operating. I am sure that some of you share that sentiment. :)

    Limitations

    Up until a few months ago, Google Apps had its limitations. The actual Apps was in some sort of a jailshell, isolated from the whole Google suite of applications. For that reason you could not use your Google Apps login to enjoy the service of Google Reader for instance. You had to be sneaky about it. You had to create a Google Account with the same username (and password if you liked) as your Google Apps domain and although the two did not communicate, you could have effectively "one login" for all services.

    This limitation became more apparent with the increased usage of Android phones (where you need to have a Google Account on your phone) as well as Google Voice. Users have been asking about the "merge" and Google responded with significant infrastructure changes to cater for the transition. In my blog post Google Apps and Google Accounts Merge I present additional information about this, inclusive of a How-To on the transition for administrators of Google Apps. Unfortunately the process is not perfect and there are still some services that are not fully integrated with the new infrastructure (but will be in the future). For instance in my domain, since I use Google Voice with my domain email account, I am still on the "old" system because the account could not be transitioned. It will happen in the end, it just takes time.

    Storage Needs

    The biggest issue for me that was related to these two separated accounts (Google Apps Account vs. Google Account) was Picasa and Google Docs.

    I have been very methodical in my filing, utilizing electronic storage as much as possible. For that reason I have been scanning documents and uploading them to Google Docs (or if they were available in PDF format I would just upload them). The documents would range from personal, utility bills, bank statements, anything that I want to store. Soon I realized that the 1GB that Google Apps offers for documents will not cut it. I therefore created a new account which I named DocsMule1 (clearly to signify its purpose). I created one folder in that account, uploaded as many documents as I could there and shared that document with my own account as well as my wife's. Soon I found more limitations since I ended up with 3 mule accounts. Since there was no option for me to upgrade the storage (even if I paid for it), I had to change my strategy. Managing documents from 3 or more different accounts is not an easy and convenient task.

    I downloaded all my documents back to my computer (gotta love Google's Data Liberation) and deleted them from the Google Apps mule accounts and then deleted those accounts - just to keep everything tidy. I then launched my Gmail account and signed into Google Docs. I created one folder which I shared with my Google Apps accounts (my wife's and mine) and then paid $50.00 for a whole year - which provided me with 200GB of space. You can always check how much space you are using by visiting the Manage Storage page of your Google Account.

    Once that was done, I started creating my folders (collections now) and uploaded all my documents up there. In addition to that, since my parents live in Greece, they rely on VoIP chat as well as my Picasa to stay in touch with their grandchildren. My wife and I, through the use of our mini camera as well as our Android phones, take a lot of pictures of the kids, documenting the little things that they do on a regular basis. This serves as a good archive for them when they grow up but also as a good way to stay in touch with my parents. Google's additional storage was the solution.

    Problem solved. With minimal money I had everything sorted out. It did however inconvenience me quite a bit in the end, since a lot of my data was scattered now. The GMail account would keep Picasa and Docs, the Google Apps account my email, my Google account my Reader, Web history etc. Not very convenient but it works.

    Storage for Google Apps

    Around February, Google announced that they will be offering the option to Google Apps users to purchase additional storage. I was really happy about that since I could therefore ditch the GMail account for handling my docs and keep everything under the domain account. However something was wrong. When Google revealed their pricing (the announcement is not there any more but the prices I am quoting are real), I quickly found out that for the storage I currently have, I would need to spend $700.00 a year instead of $50.00. That did not make sense at all. Needless to say, I stayed with my existing plan.

    Initial Pricing Plan
     Storage     Price (per year)
       5 GB         17.50 USD
      20 GB         70.00 USD
      80 GB        280.00 USD
     200 GB        700.00 USD  <==
     400 GB      1,400.00 USD
       1 TB      3,500.00 USD
       2 TB      7,000.00 USD
       4 TB     14,000.00 USD
       8 TB     28,000.00 USD
      16 TB     56,000.00 USD
    
    New Pricing Plan

    A few days ago, Google announced changes in the pricing of additional storage for Google Apps users as well as changes to the free storage that Google offers for Picasa. Picasa Web Albums does offer 1GB of free storage but now photos of 800x800 pixels or less as well as videos of 15 minutes or less do not count against the 1GB of storage. You can read more about the Picasa Web Albums storage in the relevant help page.

     Storage     Price (per year)
      20 GB         5.00 USD
      80 GB        20.00 USD
     200 GB        50.00 USD
     400 GB       100.00 USD
       1 TB       256.00 USD
       2 TB       512.00 USD
       4 TB     1,024.00 USD
       8 TB     2,048.00 USD
      16 TB     4,096.00 USD
    

    As far as the new pricing is concerned, Google brought everything in line with Google Accounts pricing (effectively scrapping the initial - expensive - pricing plan for extra storage). The help page Google Storage - How it Works offers additional information for those that want to use/upgrade their storage while using a Google Apps account. Effectively it now costs exactly the same to purchase additional space for your Google Apps account (to store documents) as it would if you were using a different Google Account. That probably means that I have to download everything to my computer and re-upload it to my Google Apps account....

    To take advantage of this feature, you will have to go to the Purchase additional storage page while logged in with the Google Apps account that you wish to purchase storage for. Note that there is a warning that appears in red (see image) that warns you that you are using a Google Apps account. Google provides this information since your Google Apps account relies on the Google Apps administrator. If you have an account on Google Apps and you purchase storage, that storage will be gone if the administrator deletes or restricts access to your account.

    Conclusion

    In my view, Google has done it again. They now offer an extremely affordable and secure way of storing your data. There are loads of people that have concerns about where their data is stored, who has ownership of the data stored, what does Google do with the data etc. A lot of these questions can easily be answered if you google (duh) the relevant terms or search in Google's Help Center. Data Liberation allows you to retrieve your data whenever you want to. If on the other hand you are skeptical and do not wish to store your data there, don't. It is your choice.

    References

  • 2010-08-18 13:17:00

    Google Apps and google Accounts merge

    Anyone that has a Google Apps account and wants to access other services like Google Reader, Google Voice etc. knows that the username and password of the Google Apps account does not work for these services, since those are not available for Google Apps accounts. To get around this limitation, what you could do (and what I have done in the past) is to sign up for a new Google Account with the same email address as your Google Apps account. This of course creates confusion at times, duplication of data and disassociation of services. The most obvious example of this is on an Android device. To use my phone, I need to sign in with my Google Apps account. However, to use my Google Voice number, I have to use sign in again for that service but now using my Google Account (which uses the same email address). This works but I still have to keep two sets of contacts - one for the Google Apps and one in Google Voice.

    According to Google, 9 of the top 20 requests> from Google Apps customers are for their accounts to work with more services from Google. To facilitate this, the Google Apps account had to be merged with the Google Account. This page in Google Apps Help describes the transition.

    Unfortunately this was not a simple flip of a switch for Google. Significant infrastructure changes had to be in place prior to the merging of the accounts. We were promised that this change would be in place by fall and we have not been disappointed. Google is rolling out the update slowly but if you want to 'speed up' the process, you can sign up for an early round of testing of the new infrastructure. I have signed up for several of my Google Apps domains a couple of weeks ago.

    I am happy to announce that one of my domains has already gone through the merge process. The domain is BeautyAndTheGeek.IT which is a Google Apps Premier edition. My other domains that are hosted in Google Apps have not transitioned yet and I suspect that Google is first merging Premium accounts, then Educational, Government and it will finish up with the Standard edition of Google Apps, which kind of makes sense (paid customers first!).

    Email Invitation

    The merge process works as follows:

    • If your Google Apps account email address has never been used to access Google products such as Google Reader, Google Voice, Google Code etc. then your Google Apps account will be converted to a Google Account.

    • If your Google Apps account email address has been used to access Google products such as Google Reader, Google Voice, Google Code etc. then your Google Apps account is conflicting with your Google Account. This page in Google Apps Administrator Help provides an overview of conflicting accounts. In short both of your accounts will merge and the data will be associated with your Google Apps account, which will now be the same as your Google Account.

    There are certain limitations to this merge (as one would expect :)). These are as follows:

    • If the offline feature is enabled in GMail, the user has to synchronize before the transition. If they don't, they will lose their offline messages.
    • Offline Google Calendar doesn't work for Google Apps accounts that have transitioned.
    • The following Google products don't work with Google Apps accounts that have transitioned:
      • Android Market for Developers
      • Google Extra Storage (bummer)
      • Health (bummer again)
      • PowerMeter
      • Profiles
      • Web History
      • YouTube
    • The purchase of additional Google Storage is currently unavailable for Google Apps accounts. No storage can be purchased for a Google Apps account, although it will be available later this year. If a user account has already purchased extra storage (like I have) in an existing Google Account, the storage will remain in that account and will not transfer to the respective Google Apps account after the transition.
    • Delegating email only works with the same account type (i.e. Google Apps)
    • Any Picasa Web Album, Profile, or Wave usernames cannot be moved from an existing account to your Google Apps account.

    Resources: Transition readiness checklist, Conflicting accounts, Early adopters, Additional storage for Google Apps, Google Apps Administrator Help Center

    The process

    Google Apps - Dashboard Warning

    Once I logged in my Google Apps Administration area, the Dashboard presented a new notice at the top. In short the notice states that new services will be available to the Google Apps accounts. This will be achieved with the transition of the Google Apps Account to a Google Account. The update is free and Google will automatically roll it out on September 30, 2010.

    Resource: Google Apps core suite

    Google Apps - Understand the Transition

    Clicking the "Get Started" button at the bottom of the notice will start a wizard that helps with the transition of the domain's accounts to Google accounts of your users (some or all). The first screen contains information that aids in understanding the transition and what is involved. Moving to the new infrastructure will update your control panel and give you control over which Google services your users can access with their accounts.

    Resource: Transition readiness checklist, Google Apps Administrator Help Center

    Google Apps - New Services

    Based on the services that are available for your domain user accounts, the screen above might be slightly different. It does however give you (the administrator) the ability to enable or disable services for your users. Note that turning off a service will disallow your users to sign up for that service using their Google Apps account for your domain. It will however not stop them from using a totally different Google Account (personal for instance) to access that service.

    Google Apps - Notify Conflicting Accounts

    Confirming the new services, the wizard will display a new screen, that will allow you to notify those users that have conflicting accounts. This screen provides information on how many users have conflicting accounts (in my case only 1), what happens to those accounts (the merge process) and what should you do as the administrator. Google will not provide information on which of your users have conflicting accounts. What they will however do, is offer you a temporary email address and an email template, that you can use to email your users. The email template is shown in the "Google Apps - Email to User" section below.

    Google Apps - Select Users

    Clicking Continue, brings up the User Selection screen. Here the administrator can select whose account will be transitioned for now. You can choose to pilot test this transition with a small set of users or everyone. The difference is that if you choose a small set of users to pilot test this transition, you can revert their accounts back to what they were prior to this step. If you choose "Everyone" from this screen, the change will be across the organization and cannot be undone. Reminder here that the transition will happen either way by the end of September, 2010. Finally you have the option to inform the users when their account transition is complete. This generates an email (in English) to the user with relevant information. You can see the email in section "Google Apps - Email to User" below.

    Resource: Early adopters

    Google Apps - Confirmation

    Clicking Continue again will bring up the final screen which is the confirmation page. Google is very thorough and I like the confirmation screen. The information in this screen is a summary of what the wizard collected in previous steps. You (the administrator) will have to confirm in several places that you have understood the process, read the agreement and then accept the whole process. Clicking I accept. Start the transition. will make things happen :)

    Resources: Transition readiness checklist

    Google Apps - Transition in progress

    Navigating back to the dashboard, you will see a message notifying you that there is a transition in place for the accounts of your domain and can take up to 24 hours to be completed. This serves as a reminder on what has just happened. The notice will disappear once the transition is completed.

    Google Apps - Email to User

    If you (the administrator) chose to notify your users of this transition (see step Select Users above), they will receive an email like the one shown above. If you chose to notify your users with a different message then that message should have been sent to the temporary email address that Google has provided (see step Notifying Conflicting Accounts above)

    Resources: Data ownership, Transition readiness checklist, Google Apps Administrator Help Center

    Google Apps - Email to User after Transition

    Finally another email will be sent to the user summarizing what has happened with their account. This email contains links to additional resources.

    Resources: List of products, New sign in option, Data ownership, What is a browser?, Using multiple accounts, Help Center for Admins, Google Apps Administrator Help Center

    Google Apps - User Login message for Account Merge

    Once the transition operation is completed, the next time the user logs in their account, they will see the screen above. In short this screen informs the user of what has happened and provides links to online resources for help. The user must click I accept. Continue to my account for them to have access to their account. This is a one off process.

    Resources: Google Apps Administrator Help Center, Google Security and Privacy, Using multiple accounts, Terms of Service

    Conclusion

    Without a doubt this is a huge step forward for Google and for us as admins or users. The ability to have a single sign on to use their products not only helps them but us by simplifying everything. That also means that if a hacker guesses that my password is password1 they have access to all my Google related services... but oh well :)

    Joking apart though, I am really excited that this change has finally occurred. I am guessing that the next steps would be to give users or admins the ability to purchase additional storage for a single account is something that in my view will make quite a lot of money for Google. A lot of people will want to keep all their emails and are nearing or have reached their email quota. Administrators would be happy to pay for certain users that have depleted their email storage allocation without converting their whole Google Apps edition to the Premier one. After all, if your organization has 100 users and 5 of them are near capacity, even if you pay $20 per user it will cost $100 per year. If however the whole account is changed to a Premier account (with 25Gb per mailbox) the cost will go up to $5,000.

    Some questions come to mind:

    • Will the user be able to purchase storage for all services or just for email?
    • Will the 1Gb limit from Docs be lifted and will it be combined with storage for mail?
    • $20 a year gives you 80Gb in Picasa. Will Google follow that model or change it? According to the Additional storage for Google Apps page it appears that it will be more expensive now to have more space.
    • If storage is so cheap (Picasa) will it be extended to Google Documents? It appears that 7.5Gb is enough for the vast majority of users as far as email is concerned, but 1Gb for Docs is not enough. For a society moving towards a full electronic document storage this could help a lot.

    Still a long way to go until everything clears up. I am not sure that Google has all the answers yet but they are moving forward and this is the most encouraging news of all!

  • 2009-11-16 11:10:00

    Google Apps

    I was one of the first people to beta test GMail when the only way you could get an account was by an invitation. I did manage to get one and created an email account which I still use until now.

    Since then Google Mail has grown and has been enhanced so much that in my view made it the best webmail software there is.

    The ability to group emails in discussions, add multiple labels to an email conversation and the powerful search make GMail my only webmail application.

    With the introduction of Google Documents and Dpreadsheets and the fact that most of my documents are either OpenOffice Writer or OpenOffice Calc (MS Word or MS Excel for Microsoft users), I started considering the totally mobile office. After all, most of the documents that I have are sitting there in a corner of my hard drive collecting electronic dust. I do however need to access them whenever I need to and sometimes I might not have my notebook with me. Google Documents and Spreadsheets gave me the solution that I was looking for.

    I always had problems with SPAM. Buy this, enhance that, you all know what I am talking about. The last year though the situation became unbearable. The spammers would find ways to bypass the spam filter of my domain and eventually get through. I would even have 50 spam emails per day at times, increasing the chance of me deleting a valid email from a customer or a friend.

    A couple of months back I saw that Google offers services for domain holders. Effectively you can migrate your whole domain to Google and your email most importantly. In an interface familiar to me (like GMail) I now have all my domain's emails handled by Google and to my pleasant surprise I have no spam at all. The filters set by Google are very good since I only saw one message come through in the past two months. There is ample space (2Gb) and of course the option to upgrade if one needs more at a small fee.

    Most of this domain is handled by Google Apps :)

    Not everything is perfect though. There is still work to be done, like integrating more Google Apps to the hosted solution but I am sure those will come in due course. Thus far though, I am impressed and satisfied by the technology offered.

    I know that some might turn and say that I am biased and I only see the good things about Google Apps and that there are other products out there, potentially better. I agree to that. However in my view, Google has set the benchmark on what people should do to catch them and surpass them. I am glad that technology progresses the way it is, since the end users benefit from enhanced tools to make our lives better and more efficient :)

  • 2009-11-05 12:00:00

    Google Apps review

    I was one of the first people to beta test GMail when the only way you could get an account was by an invitation. I did manage to get one and created an email account which I still use until now.

    Since then Google Mail has grown and has been enhanced so much that in my view made it the best webmail software there is.

    The ability to group emails in discussions, add multiple labels to an email conversation and the powerful search make GMail my only webmail application.

    Later on I explored Google's personal homepage (http://www.google.com/ig). The gadgets that one can add in their page and the information gathered in a nicely customizable page is simply precious.

    With the introduction of Google Documents and Spreadsheets and the fact that most of my documents are either OpenOffice Writer or OpenOffice Calc (MS Word or MS Excel for Microsoft users), I started considering the totally mobile office. After all, most of the documents that I have are sitting there in a corner of my hard drive collecting electronic dust. I do however need to access them whenever I need to and sometimes I might not have my notebook with me. Google Documents and Spreadsheets gave me the solution that I was looking for.

    I always had problems with SPAM. Buy this, enhance that, you all know what I am talking about. The last year though the situation became unbearable. The spammers would find ways to bypass the spam filter of my domain and eventually get through. I would even have 50 spam emails per day at times, increasing the chance of me deleting a valid email from a customer or a friend.

    A couple of months back I saw that Google offers services for domain holders. Effectively you can migrate your whole domain to Google and your email most importantly. In an interface familiar to me (like GMail) I now have all my domain's emails handled by Google and to my pleasant surprise I have no spam at all. The filters set by Google are very good since I only saw one message come through in the past two months. There is ample space (2Gb) and of course the option to upgrade if one needs more at a small fee.

    Most of this domain is handled by Google Apps (excluding this blog) :)

    Not everything is perfect though. There is still work to be done, like integrating more Google Apps to the hosted solution but I am sure those will come in due course. Thus far though, I am impressed and satisfied by the technology offered.

    I know that some might turn and say that I am biased and I only see the good things about Google Apps and that there are other products out there, potentially better. I agree to that. However in my view, Google has set the benchmark on what people should do to catch them and surpass them. I am glad that technology progresses the way it is, since the end users benefit from enhanced tools to make our lives better and more efficient :)